{"id":39641,"date":"2018-08-27T19:52:32","date_gmt":"2018-08-28T00:52:32","guid":{"rendered":"https:\/\/resource-center.hrblock.com\/?post_type=newsroom&p=39641"},"modified":"2023-03-02T12:52:48","modified_gmt":"2023-03-02T18:52:48","slug":"excellence-in-client-service","status":"publish","type":"newsroom","link":"https:\/\/hrbcomlnp.hrblock.com\/tax-center\/newsroom\/around-block\/about-us\/excellence-in-client-service\/","title":{"rendered":"30 tax office professionals rise to the top of 80,000"},"content":{"rendered":"

\"\"<\/h2>\n

From Lodi, CA to Lodi, NJ, client service award winners gather in Kansas City<\/h2>\n

Yesterday, 30 company and franchise associates with H&R Block and Block Advisors from across the country gathered in Kansas City, Missouri to receive the 2018 Henry W. Bloch Excellence in Client Service awards. The awards recognize H&R Block and Block Advisors tax-office associates for their extraordinary client service, exceptional tax expertise and ongoing commitment to solve problems and advocate for clients.<\/p>\n

Award winner Ann Mathis, office manager, H&R Block<\/strong><\/h2>\n

Ann Mathis of Meridian, Mississippi has been with the company for 33 years and was stunned when she got the call that she was an award winner.<\/p>\n

\u201cI said to him, \u2018what should I say? I don\u2019t know what to say this is such a\u2026\u2019. I didn\u2019t have words to describe what it was like to be coming to Kansas City,\u201d said Mathis.<\/p>\n

According to her co-workers, Mathis is one of the best Income Tax Course (ITC) instructors they\u2019ve seen. She not only teaches taxes; she also provides real-world advice applicable to inside and outside of the workplace.<\/p>\n

\u201cIf a mold was made of what H&R Block is all about \u2013 inside and outside of the work environment, Ann Mathis is at the top of the list,\u201d said Jason Hutchison, district general manager of H&R Block.<\/p>\n

\u201cI must be doing a lot of things right. And that is why I started doing taxes. I wanted to do it right,\u201d said Mathis.<\/p>\n

Award winner Gloria Todachinnie, office manager, H&R Block<\/h2>\n

Gloria Todachinnie of Holbrook, Arizona meets with elderly clients who are most comfortable speaking Navajo, walking them through the return process.<\/p>\n

\u201cI have been bilingual all of my life. My first language is Navajo. When it comes to native language you have to really know what you are saying and be on point,\u201d said Todachinnie.<\/p>\n

It isn\u2019t just that she can speak her clients\u2019 preferred language: she also knows their tax situation firsthand. So while she gives farm seminars in English and Navajo for anyone interested in learning how to report income and keep track of expenses needed for the Schedule F, she knows what that work is like.<\/p>\n

\u201cI come from a ranching family. We ranch livestock, we do sheep and cattle,\u201d said Todachinnie.<\/p>\n

\u201cGloria goes above and beyond what is expected of her. She is not only a valued member of the Holbrook team; I also value her friendship. We have been through a lot together, whether it be work or family emergencies,\u201d said Vicki Kelso, H&R Block franchisee.<\/p>\n

Award winner Jeffrey Braden, office manager, H&R Block<\/h2>\n

Jeffrey Braden of Pawhuska, Oklahoma sees his work as a tax professional as a ministry.<\/p>\n

\u201cEvery day that I do it, I just look for God\u2019s hand in it, because I know that is why I am here and why I am doing what I am doing,\u201d said Braden.<\/p>\n

As a pastor who also leads children\u2019s church in Oklahoma, Braden didn\u2019t expect to get into taxes, although he has a degree in accounting.<\/p>\n

\u201cI would never have thought I would be doing taxes. I would never have thought to teach kids. And I do both and I love both and I have become more blessed because of it,\u201d said Braden.<\/p>\n

His attitude, which sees his work, whether with children or tax clients, as a ministry, leads him to care for and support every client by showing sympathy, patience and understanding.<\/p>\n

\u201cJeff is always willing to help anyone by going above and beyond,\u201d said Donna Miears, H&R Block franchisee.<\/p>\n

Henry W. Bloch Excellence in Client Service Award history<\/h2>\n

The award is named in honor of Henry W. Bloch, co-founder and honorary chairman of H&R Block. More than six decades ago, Henry Bloch and his brother, Richard Bloch, began preparing taxes for clients with a clear principle in mind: providing exemplary service for a fair cost.<\/p>\n

\u201cEvery year, the Henry Bloch Excellence in Client Service Awards recognize the best that H&R Block and Block Advisors have to offer,\u201d said Karen Orosco, H&R Block senior vice president for retail. \u201cAs an H&R Block tax preparer myself, I found examples and inspiration I can use in my own client interactions. The care and thoughtfulness our award recipients provide truly sets us apart from the competition and drives our clients to return year after year.\u201d<\/p>\n

Award winners toured and later attended the dinner awards ceremony with H&R Block senior management at H&R Block\u2019s world headquarters<\/a>, which anchors the Power and Light district in downtown Kansas City. Their Kansas City tour also included a trip to the Nelson-Atkins Museum of Art, which includes the Bloch Galleries of impressionist and post-impressionist art collected by Bloch and his wife, Marion Bloch.<\/p>\n

Other winners were:<\/p>\n