{"id":60401,"date":"2022-04-16T07:28:43","date_gmt":"2022-04-16T12:28:43","guid":{"rendered":"https:\/\/resource-center.hrblock.com\/?post_type=newsroom&#038;p=60401"},"modified":"2023-02-28T13:17:45","modified_gmt":"2023-02-28T19:17:45","slug":"hr-block-tax-pro-series-liliana-ortega-builds-client-trust-by-solving-unique-tax-problems","status":"publish","type":"newsroom","link":"https:\/\/hrbcomlnp.hrblock.com\/tax-center\/newsroom\/financial-confidence\/hr-block-tax-pro-series-liliana-ortega-builds-client-trust-by-solving-unique-tax-problems\/","title":{"rendered":"H&#038;R Block Tax Pro Series: Liliana Ortega Builds Client Trust by Solving Unique Tax Problems"},"content":{"rendered":"\n<p>Liliana Ortega earned a degree in accounting right before finding her niche at H&amp;R Block in Long Beach, California 10 years ago. Her financial background has served her clients extensively with unique tax changes every year.<\/p>\n\n\n\n<p>\u201cMy clients and the people that come into H&amp;R Block don\u2019t always know much about taxes, but they come in and trust me with their personal information,\u201d Ortega said. \u201cI feel a responsibility to get the best results for them. I make sure I\u2019m up to date on all of the new tax laws so I\u2019m ready for any unique tax situation.\u201d<\/p>\n\n\n\n<p>During the height of the pandemic, Ortega made sure to help her clients get their taxes done safely by making herself available to answer any questions. She even found a way to help older taxpayers who were scared to come into the office at the time. She now teaches clients to utilize H&amp;R Block\u2019s online tools with the encouragement that she is still available to engage and answer questions on the phone or through a video call.<\/p>\n\n\n\n<p>\u201cSome clients come in about to retire after using another tax service for their entire lives and don\u2019t know what to do next,\u201d Ortega said. \u201cI give some great tips, and they come back every year. Some clients are new to H&amp;R Block\u2019s online tools are more comfortable filing digitally when they have the assurance that they can speak to me at any time. They can trust me to be there and decide what\u2019s best for their tax position.\u201d<\/p>\n\n\n\n<p>She has moved to four different locations and had clients follow her to every office, because they know she sincerely cares about their circumstances.<\/p>\n\n\n\n<p>\u201cNo matter what, they can count on me to be there for them all year,\u201d Ortega said.<\/p>\n\n\n\n<p>Her high-level tax knowledge has been noted not just by clients, but by many leaders in her region, including her district general manager, Siamak Atabaiky.<\/p>\n\n\n\n<p>\u201cLiliana does an outstanding job serving her clients. She showcases her expertise and care at every opportunity.\u201d<\/p>\n\n\n\n<p>As for Liliana\u2019s biggest tax tip for 2022?<\/p>\n\n\n\n<p>\u201cFor me, the biggest tip so far this year has been to contribute to a 401(k). Saving for your retirement is not only being smart with your money, but planning out your future. I can help you solve what you should be contributing individually in order to have a happy retirement later in life.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Liliana Ortega earned a degree in accounting right before finding her niche at H&amp;R Block in Long Beach, California 10 years ago. Her financial background has served her clients extensively with unique tax changes every year. \u201cMy clients and the people that come into H&amp;R Block don\u2019t always know much about taxes, but they come [&hellip;]<\/p>\n","protected":false},"author":406,"featured_media":60425,"menu_order":0,"template":"","tags":[21870],"news-categories":[23339],"class_list":["post-60401","newsroom","type-newsroom","status-publish","has-post-thumbnail","hentry","tag-financial-confidence","news-categories-financial-confidence"],"acf":{"post_rest_thumbnail_alt_id":null},"yoast_head":"<title>Tax Pro Spotlight - Liliana Ortega | H&amp;R Block Newsroom<\/title>\n<meta name=\"description\" content=\"Liliana Ortega earned a degree in accounting right before finding her niche at H&amp;R Block in Long Beach, California 10 years ago.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hrbcomlnp.hrblock.com\/tax-center\/newsroom\/around-block\/hr-block-tax-pro-series-liliana-ortega-builds-client-trust-by-solving-unique-tax-problems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"H&amp;R Block Tax Pro Series: Liliana Ortega Builds Client Trust by Solving Unique Tax Problems\" \/>\n<meta property=\"og:description\" content=\"Liliana Ortega earned a degree in accounting right before finding her niche at H&amp;R Block in Long Beach, California 10 years ago.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hrbcomlnp.hrblock.com\/tax-center\/newsroom\/around-block\/hr-block-tax-pro-series-liliana-ortega-builds-client-trust-by-solving-unique-tax-problems\/\" \/>\n<meta property=\"og:site_name\" content=\"H&amp;R Block\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hrblock\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hrbcomlnp.hrblock.com\/tax-center\/wp-content\/uploads\/2022\/04\/Liliana-Ortega-Newsroom-Thumbnail-Graphic.png\" \/>\n\t<meta property=\"og:image:width\" content=\"319\" \/>\n\t<meta property=\"og:image:height\" content=\"145\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@hrblock\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hrbcomlnp.hrblock.com\/tax-center\/newsroom\/around-block\/hr-block-tax-pro-series-liliana-ortega-builds-client-trust-by-solving-unique-tax-problems\/\",\"url\":\"https:\/\/hrbcomlnp.hrblock.com\/tax-center\/newsroom\/around-block\/hr-block-tax-pro-series-liliana-ortega-builds-client-trust-by-solving-unique-tax-problems\/\",\"name\":\"Tax Pro Spotlight - 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