Halfway through her second season as a Team Leader at H&R Block in Monmouth, Illinois, Ninoska Dominique is leading change in her offices by creating confidence in clients facing language barriers. Her dedication to helping these clients reflects the same hardships she\u2019s faced throughout her life.<\/p>\n\n\n\n
Growing up, Dominque\u2019s had to interpret for her father. No one in her community spoke Spanish \u2013 her first language. In fact, her school noticed she didn\u2019t know English well and considered putting her in special education courses.<\/p>\n\n\n\n
\u201cEvery statistic was against me, but my father set such high expectations,\u2019\u201d said Dominque. \u201cI had no choice other than proving everyone wrong.\u201d<\/p>\n\n\n\n
She then became fluent in English, advanced past her classmates and earned two college degrees. And now, after a lifetime of facing adversity, she\u2019s helping clients overcome theirs.<\/p>\n\n\n\n
This tax season, a Spanish-speaking couple came to see Dominique after a tax pro at another business failed them. They were nervous after realizing their previous tax pro had filed them as a single household for the last five years, but relieved that Dominque spoke their language. She immediately stepped in to make sure they understood everything and began amending their prior returns.<\/p>\n\n\n\n
\u201cThis had nothing to do with anything but doing the right thing,\u201d she said. \u201cI\u2019ve always been led to help people. If someone isn\u2019t happy about their money, I want them to come in and get everything checked again so they can be confident in knowing I did everything to get them every dollar they deserve.\u201d<\/p>\n\n\n\n
Dominique is a huge proponent of diversity and inclusion, and her leadership shows it. In her community, where Lingual and Spanish are as commonly spoken as English, she encourages her team to be understanding of the community\u2019s needs to consistently improve the client experience for Monmouth residents. <\/p>\n\n\n\n
\u201cIn my short time here, I\u2019m happy to say that I don\u2019t feel like just another number here at Block,\u201d Dominique said. \u201cI was able to grow and encourage my team, and I wish my dad knew how much I loved my job and the great opportunities I am getting. I would really appreciate showing my father that his sacrifices were worth it.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"
Halfway through her second season as a Team Leader at H&R Block in Monmouth, Illinois, Ninoska Dominique is leading change in her offices by creating confidence in clients facing language barriers. Her dedication to helping these clients reflects the same hardships she\u2019s faced throughout her life. Growing up, Dominque\u2019s had to interpret for her father. […]<\/p>\n","protected":false},"author":406,"featured_media":62288,"menu_order":0,"template":"","tags":[],"news-categories":[23336],"class_list":["post-62287","newsroom","type-newsroom","status-publish","has-post-thumbnail","hentry","news-categories-people-culture"],"acf":{"post_rest_thumbnail_alt_id":null},"yoast_head":"